0 of 0 people found this review helpful

Horrid! Avoid this company like the plague! One of the owners came out and did a site estimate. He assured me they were great at small moves and bragged about their certifications. I will not bore with all the details but they did not pack as promised. lost numerous cartons and 2 books cases that cannot be replaced. Their initial response was �stuff happens, file a claim�. After numerous emails they made a half-hearted effort and did find some cartons, not all and never found the book cases. I would not let Condor move a dog house much less anything you want to actually arrive.

0 of 0 people found this review helpful

My wife and I recently moved from Central Texas to Southern California.
1. If you ferry your customers belongings in a smaller truck to a facility where they get picked up by a bigger truck, then say that. When you say, Can an 18 wheeler fit in front of your house? Is it legal for us to bring one to your house You make the customer think that an 18 wheeler will be arriving at their door. Your customers expect that if their belongings are picked up in an 18 wheeler, the driver will be hitting the road for their new residence right after pick up. If the customer thinks that the 18 wheeler will be hitting the road for the new residence immediately after pick up, then you are giving your customer a false understanding of how soon their belongings will be delivered.
2. Business Days! Use that term. If you expect to deliver a customers belongings within 3 to 10 business days, then say 3 to 10 business days Dont say 3 to 10 days. It might not seem that way to you but to the person

1 of 1 people found this review helpful

I would not recommend this mover company. What they know is to cheat and yell when you call the customer service. Both Maya and Rhondo from customer service dept are just to answer the call and give false promises. Sometimes they are not available at the desk. They dont update regarding the move. You have to keep calling them. I STILL DIDN'T GET my stuff from Houston to Connecticut. They moved my stuff on Apr 7. It's been a month now and when I called them, they simply gave to their supervisor, who is the real pain, he yelled at me and asked me to wait wait wait nothing can be done. He sound racist!!! Never go through this company..The initial call will be so nice and they talk like your friend or lover. But once your things get moved, they turn disasters....Dont know yet whether my goods will come as it was or damaged.

__________________

1 of 1 people found this review helpful

I just wanted to express my EXTREME disappointment in Condor Moving Systems. The Friday afternoon before my move, I received a call from the dispatcher informing me that the truck had broken down, and that my move appointment was being canceled. I understand that unforeseen events can happen, however, I did not need a truck - I needed bodies to help me carry things from one apartment to another in the same building. I was unable to find another moving company on such short notice, was not able to move out of my apartment before my lease expired, and have had to take time off of work to try and get the job done.

It is extremely unfortunate that a single girl who lives alone and was relying on a company's services was left with no assistance. I booked this company a month in advance so something such as this would not happen. It is definitely worth it to pay a little more money and actually work with a professional, reliable company.



Read more: http://www.consumeraffairs.com/movers/condor.html#ixzz0f9nj1Fq8


__________________

2 of 2 people found this review helpful

I hired Condor Moving Systems to move my furniture from Las Vegas, NV to Round Rock, TX. Condor Moving Systems' driver picked up my furniture on 7/15/09. Prior to that I spoke Mario, the sales associate, about a quote of 1391.00. He told me that when the driver weighted the load my qoute would not change. That was not true because the customer service rep enformed me that my shipment was 326 pounds over weight which is an extra charge of 300. I arrived in Round Rock on 7/20/09.

I called Condor Moving Systems that morning to let them know that I had arrived and if they wanted to deliver my belongings earlier than the date on my packet that was fine. Rhonda, the customer service rep replied saying that she hadn't spoken with the driver yet, so she was going to call him and call me back. She didn't call me back. I called the next day and she said the same thing that she was going to locate the driver and call me back. I didn't here from again. I called everyday for a week. She couldn't tell me where my things were or when I could expect them.

At this point I began to feel like I was being blown off and they were playing games. As the weekend came and went I continued to call and enquire about my furniture. 7/28/09 I called to find out if Rhonda knew where my things were yet. She still had no information on my furniture. I told her that I was leaving for vacation. Therefore they would need to hold my furniture in there storage until August 12th. Which they offer free storage for 30 days. She then said that was going to be fine and she would make note of it. She Rhonda called be the next day to tell me that driver was trying to deliver on the 1st or 2nd. I explained to her that I was already scheduled to leave on the morning of the 1st and that wasn't going to work. Iid be available on August 12th.

She called back on 7/31/09 to say that we needed to pay 565.25 over the phone by credit card, which we weren't suppose to pay the full balance until the furniture was delivered. So we paid that. Then she told us that instead owing 800 at the time of delivery we now owed 1174.00. Everytime I talk to Rhonda my price changes, it keeps going higher. The driver claimed he tried to deliver us but couldn't so he had to take the shipment off the truck and put it back on. Which the driver told the supervisor at Condor Moving Systems that he had spoken with me, which was a lie. I hadn't spoken with anyone from that company but Mario and Rhonda.

Since I have been here in Round Rock. I have asked to speak with a supervisor several times now, but everytime I ask they are unavailable or in a meeting. My husband spoke with someone that said they were a supervisor named emitt Friday August 7. The supervisor told my husband that he would look into the matter and call him back that same day.

It is now Tuesday August 11 and he still has not called my husband back. The only thing we are asking is for Condor Moving Systems to waive the 300 redelivery fee. We have no problem paying the 800 that we owe. My quote went from 1391.00 to 2074.00. I just would like to get this situation resolved and have my furniture delivered.



Read more: http://www.consumeraffairs.com/movers/condor.html#ixzz0f3FpoiAr


__________________

1 of 1 people found this review helpful

Their price was cheap but I had to wait 14 days to get my items when I was told 4-6 days for delivery and no one wanted to hear about it.