0 of 0 people found this review helpful

These guys are scammers, plain and simple. They found every way possible to add additional charges beyond what was quoted. They tell you one thing on the phone, but they didn't follow through one a single one of their verbal promises. They told me that my actual costs would be based on the actual weight of my shipment and that it would be less than the "binding not-to-exceed" price that I was quoted. Then it turns out that they hid an obscure statement in their many terms and conditions that stated that there is a minimum charge - which was actually a lot higher than my quote. Partly my fault for not reading the plethora of fine print, but they blatantly lied to me about this issue on the phone when I scheduled the service. Then, they gave me a half-day notice that my things were to be delivered, and I wasn't able to meet them on such short notice...so they charged me an extra $350 for "storage". Then they arranged to deliver my things on another day, so I took that day off of work to meet them, and they never showed up! When they finally did show up, they completely gouged and scratched the floors in three different rooms. All of my attempts to remedy any of these situations have completely failed. This is not how businesses are supposed to operate in America.

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0 of 0 people found this review helpful

Disrespectful customer service. No accountability to management. Contracted movers were Fly-By-Night. Extensive damage, never recovered. The salesman will tell you anything you want to hear to get you to sign. This company is more concerned about legal paperwork to duck out of the responsibility of paying for damages. Inexperience, carelessness and poor loading practices. Everything the salesman assured us on was later recanted as "Not in the paperwork signed." No matter how much you prepare you can never be ready for the unethical practices of this company. They may be the cheapest quote but don't believe them. They definitely serve their best interests and are well versed in refusing responsibility for false promises or damages. If you use this company you WILL be sorry.

0 of 1 people found this review helpful

This company is with out doubt the worst company I have ever had the displeasure of dealing with. They showed up late broke my items and charged me nearly twice the amount we contracted for.

Customer service is non existent and my damage claim went unanswered.


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0 of 0 people found this review helpful

This company is as crooked as they get, they broke my items and charged me twice what was quoted.

I wish I would have read some of these websites before getting robbed by these thiefs.

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0 of 0 people found this review helpful

American World Van Lines - AKA AAA Careful Movers - AKA R&S Relocation and Storage - AKA All Cities Movers - AKA FC Moving & Storage - AKA Relocation and Storage, Inc. - AKA United States Van Lines of Texas, Shall I go on??

I was moving from Colorado to California on July 1st, 2006. June 5th I signed a contract with American World Van Lines and they took a deposit of $698.83 on June 7, 2006 for the move on July 1, 2006. I got in contact with a Mark Hyman at extension 204 a few days before the move to confirm they were still set for July 1st. He assured me completely that they would be there. I called on June 30th just to make sure and to figure out an approximate time. - No answer, left a message.

July 1st came and went. Dozens of phone calls were made with no response from American World Van Lines.

A strange call came on July 2nd, the second day of a two day pickup window. A carrier called East/West Movers and Storage 702-795-8082 called on the 2nd and said (And I quote) - "It's a holiday weekend and no one wants to work", "Movers don't work on weekends" and the kicker - "I don't have a contract with you". Then they said they could come Tuesday (the 4th of July and two days past the contracted pick up date) by noon. THEY NEVER SHOWED UP!! They never called.

They have never shown up (It's the 6th of July). After leaving over two dozen messages for the "customer service" department, "dispatch", Mark Hyman and Jason in Dispatch I am fit to be tied! They have not picked up their phone since June 30th! Funny tho, if someone calls that they don't know on caller ID they pick it up right away! Happened with my husband and father until they learned who they were!

I have ask numerous times for a refund - NO ONE HAS RETURNED A CALL! No attempt from the company has been maid to fix this disaster! I made a complaint to the bank and closed my account moving the money so they couldn't clean out the rest of the account.

The complaint is simple: American World Vanlines/Mark Hyman took my money and never fullfilled the written contract!

Sidenote: I had to hire another moving company and pay premimum prices for a rush charge to get my belongings to me! We had to leave for California on Monday to get to work on the 5th of July! We have an apartment & have already paid the $1,800 for the first months rent but have nothing in it thanks to American World Van lines! No Clothes, No Bed, Nothing, Nada, Zip!

Audra
Brighton, Colorado
U.S.A.