0 of 0 people found this review helpful

This moving company we found out (and have proof!) lies to customers, overworks their drivers keeping them on the road for over 50 days with inadequate sleep.
They were subcontracted by Colonial Movers and they showed up 3 days late with a FULL TRUCK and no room for our property. The owner lied to us and wanted us to sign paperwork to still get paid even though we were forced to move ourselves in a UHAUL. The company is unprofessional, unethical and I would never in a million years recommend them. They screwed us so bad!!

0 of 0 people found this review helpful

I will never use Trans United or American Van Lines again. They don't give enough information on the phone. I had never used a professional moving company before and expected to be told what I needed to know upfront concerning my move. The movers came the second morning of a two-day arrival date (1/24/11.) I was never told that I would need a shuttle truck to take my possessions to the 30-40 foot truck at the street. It was not American Van Lines that came but a contract company called Trans United. One of the two guys said they would not move me, the other one said they would "make it happen," but I had to pay cash out of pocket $240 for long distance carrier(an unexpected fee.) What ensued was a nightmare. Customer service was inadequate. I was told over and over that I had to pay for a packing charge of $54, which I was the packer, not the guys. Trans United would not give me credit for the $240 cash I gave the guys, tacked on a charge of $294 and were adamant about it......

0 of 0 people found this review helpful

LIARS,THIEVES,MORONS AND ABUSIVES PIECES OF S**T. THEY F'N DAMAGED EVERYTHING AND STOLE EVERYTHING ELSE OF VALUE. PLAIN AND SIMPLE.
I HAVE TURNED THEM IN TO THE IRS. BBB DOES NOT DO ANYTHING, BUT THE IRS IS REALLY INTERESTED IN THE CASH ONLY ENTERPRISE THEY ARE RUNNING. GO TO JAIL YOU A HOLES FOR TAX EVASION!!!!!!

0 of 0 people found this review helpful

These people lie to you, steal money from you and do not follow their own contract. DO NOT USE THEM, PLEASE!!! I am still waiting for my furniture. They picked it up on May 20th and now it is June 19th. When I ask where my belongings are, I get no answer. They also pulled a "Bait and Switch" on me AFTER all the stuff had be loaded on their truck. I have been over charged in several ways, for around $650. This is a felony and I will be pursuing the charges towards them. Also, they have never called me. I have been calling them and each time it is someone else I am talking to. I am starting to wonder if they screwed up and delivered it to someone else. Or if they are just plain thieves !!!!!!!! Either way use another company! Pay the difference! I had to buy another TV, mattress, silverware, sheets, clothes, kitchen utensils, etc., etc., etc.

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0 of 0 people found this review helpful

Per contract I signed, the mover was to call me 24 hours in advance of picking up. I was "PROMISED" delivery on 12/20/09 - but no call on 12/19 or 12/20 (weekend - phone number I asked for in case of any problem, did not answer!) Not knowing if movers were coming or not, I began making other arrangements and then received a call ONE HOUR before movers arrived on 12/21/09. They came in with a whole package of papers to sign! I already signed and faxed back contract to company I �thoughtÃ&c
ent;�� were the movers only to find out they bid my move out and I got foreign, non-English speaking unprofessional movers!! First complaint I have is they altered papers I signed by adding charges AFTERWARDS for supplies not used but were added to the balance due amount I owed. Next, they lied repeatedly over my delivery � the dispatcher Gary called to tell me they could not get truck into apartment complex. It was a HUGE area and I called the driver (had his number as he called me earlier), who said they were 30 miles West of my place. LIARS...how could they say they couldn't get in when they were never there! We demanded they come as Apt. Manager verified four (4) moving vans same size had come in earlier that day. They finally arrived (originally was to be 10 am, then 2 pm, then 4 pm.) it was 5:30 pm - again they said NO, they would not drive in. Truth is...it was late and they were tired! They left and were to deliver following morning. Then, following morning I received anotehr call from Gary (dispatcher) with ANOTHER LIE - the truck was STUCK in 8" of snow and ice and no one was getting in or out of truck stop -- they were in another state - 50 miles away! I called the truck stop and verified they had only 1" snow and there was NO PROBLEM - all trucks were going in and out � east and west. I called back very angry and they refused to return or deliver my belongings and Gary told me if I wanted my belongings, I would have to drive 50 miles out of state and get them! I had to rent a U-haul ($100) and drive 100 miles round trip, out of state, and it took us 30 minutes to unload my belongings! On top of it all, they demanded an additional $250 to release my belongings or they would not open the door!

After all was said and done, I called to complain and spoke to the General Manager, Russell Masnev, who promised he would compensate me for the bad service. Then, he would never return my calls and after 10 days of being lied to by Gary, dispatcher who coverd for Russell, Russell rudely told me to talk to the owner, Vladimir Masnev â�� HIS FATHER. Of course â��heâ&
iuml;¿½ï¿½ was never in�or they would tell me he would be back in an hour, etc., etc.

Bottom line, NO ONE WOULD TALK TO ME AND I FINALLY GOT TIRED OF BEING LIED TO. I�m sure this is what they count on happening for all complaints!

DO NOT USE THIS UNPROFESSIONAL COMPANY, NON-ENGLISH SPEAKING DRIVERS � THEY LIE AND HOLD YOUR BELONGINGS HOSTAGE AND THEN REFUSE TO DELIVER. THEY ARE ALL UNPROFESSIONAL - GARY, THE DISPATCHER, RUSSELL MASNEV, PROMISES THEN HIDES, AND VLADIMIR MASNEV, OWNER, WHO WON'T EVEN HAVE THE DECENCY TO TALK TO ME!


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0 of 1 people found this review helpful

This company stinks from head to toe late pick up and drop off hidden charges and rude customer service!

I hate to see anyone else fall into their hands.

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0 of 0 people found this review helpful

Movers damaged items that were finally delivered today: an irreplaceable family heirloom antique secretary was severely damaged, no bedroom set hardware was delivered, dvd player w/remote is missing, 52" plasma tv is scratched, numerous small items and appliances are missing or damaged. Received low quote...that should have been my first clue. Save yourself some major headaches and DO NOT do business with Trans-United, Inc. or Sysco Van Lines, or Moving With Us. These are all companies linked together and will damage or steal your property.

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