0 of 0 people found this review helpful

This company is just terrible in every aspect of business. Poor communication deceitful business practices and in the end they farmed my move out to some guys in a rent a truck!

This is a fly by night operation that does nothing but take a cut of your hard earned money than disappears.


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0 of 0 people found this review helpful

I used Green Van lines based on reviews from another website and it turns out that website is full of bogus reviews posted by the moving companies themselves.

They broke my things delivered me late contracted our move out to another company who said we went over the estimate and charged us more then we contracted for. Don't waste your money!



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0 of 0 people found this review helpful

Many of the positive feeds you see written here are people who are paid to write good things about the company. I am sure there are customers that have been satisfied, but I honestly question how many. From how bad I was treated, how stressful the move was, how I had several broken things, certain pieces missing, furniture assembled incorrectly, and the amount I paid, I would not recommend anybody to go thru what I did.

Misty, the sales lady was unprofessional rude, and never returned any of my messages in a timely fashion. I was informed that I had up until 24 hours before the actual move to call her and let her know any additional furniture or boxes that I wanted moved, or if I want to take any off the list. For about 10days, I called her with my updated list. Ironically, there were times she would pick up, and then tell me she would call me back, but when she actually had time to talk it was too late and I had to pay significant amount more. When I told her how many messages I left


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0 of 0 people found this review helpful

1. Green Van Lines is not who they say they are.
2. Green Van Lines got their Green Cert. by providing a smoke free environment, Not what they tell you on the phone and not what you think. (Misty Way Lies like most people breath) Misty will even give you her cell phone number but once you have hired them will do nothing for you.
3. Green Van Lines is owned by Guy Cohen directer and the CEO is Hagai Maman. They are both Isrial born and have many different addresses personally and professionally.
4. GVL are commiting Fraud on many levels and not only should you write reviews but you should contact FBI, The US DA's office as well as other federal Fraud divisions.
5. They are not accretied with the BBB.
6. The Insurance Co. name they give you is CSI even their web site says they are not an Insurance Co.
7. These people lied to me so many times I can't list them all and broke or damaged every piece of furniture I own.
DO NOT BE FOOLED LIKE ME!! RUN DO NOT WALK RUN FROM THIS COMPANY!

2 of 3 people found this review helpful

DO NOT USE GREEN VAN LINES. I READ THAT SOME VERY POSITIVE REVIEWS ARE FALSE. GOOGLE YELP GREEN VAN LINES AND FAKE. ARTHUR from Green Van Lines completely lied to me about their services. He told me that they are not a broker and you do all their own moving; however, individuals that delivered my goods did not work for Green Van Lines. The people who delivered my goods were haphazard with everything. My goods were tossed all over their truck. They had not packed them correctly at all � instead, they threw everything in there. What kind of professional movers work this way? And, what professional mover puts a glass coffee table flat on the bed of the truck?s In addition to my expensive coffee table being shattered, my art work has a hole in the back, my bicycle is not working properly, my TV cabinet broken, my dining room table corners are damaged, and several things are shattered. I paid an extra $300 for them to pack these things.

5 of 5 people found this review helpful

On Feburary 22nd, 2011, I did my due diligence and shopped moving companies based off of both reviews and pricing (pricing to out weigh ratings due to budget if necessary). When I called Green Van Lines I specifically asked for 2 quotes. One for the FULL moving deal to include EVERYTHING (ie-packing, loading and hauling). The second to include only loading and hauling. The sales rep that I worked with, Rocky T., told me at least 5 times that the two quotes that I received were exactly what I asked for. I had no reason to doubt because what else would the two quotes have been for since there arent many options. I knew that I would be moving around May or June so I had left myself plenty of time (3 months) to do my homework. After shopping several companies, Green Van Lines came out with competitive quotes and good customer service. So it seemed. On May 15th, I finally received word from my realtor that my place was going to officially be available to move into on June 1st. I had talked with Rocky several times in between now and then to ensure that my move date would still be available. As we went to put the official move date in stone (2 weeks out), he suddenly changed his tone of voice and hesitated to say, some things had changed that may impact our deal. He then went on to admit that he had made a mistake on the hourly rate and was off by $50/hr which results in a $1,100 dollar difference in the quote. I was upset but being in business, I understand that mistakes happen. In this case, even though it sounded like an honest mistake I asked for his supervisor for resolution and compromise. In comes Guy Cohen x116,a supervisor.This is the most unprofessional person that I have EVER spoken with. He immediately raised his voice and constantly stated that he saw nothing wrong. He then openly accused me of trickery and liying. I am an honest person and have NEVER reported ANYBODY to BBB or anything similar, but this deserves it 110%. After repeatedly interrupting me when I simply asked for a compromise, after his employee had openly admitted to making the mistake, he continuously raised his voice and told me that he had lawyers to fight such accusations He then pointed out some small print on the contract that states specifically, Unless otherwise stated this estimate does not include packing materials and/or services (i.e. materials such as boxes, mattress covers, bubble wrap and crating.) Should you require any packing materials and/or services you will be charged only per items and/or services used He then told me, dont trust anything that our salespeople say, only trust the contract because the salesperson doesnt represent the company. The contract does WHAT?! How convenient that at the top of the same contract in bold letters it states, GUARANTEED RATE After unremittingly interrupting, he then proceeded to tell me how this was a normal packing quote and now I was asking for a full packing quote. This is simply absurd. What would have been the point of me asking for 2 quotes in the first place if one hadnt been full and the other normal To the common layman, who would know to ask specifically for the difference anyway when the representative of Green Van Lines, Rocky T. had assured me that the 2 quotes I had in hand were in deed what he said they were. When you are told that this quote includes EVERYTHING, why would there be reason to doubt that this quote does not include EVERYTHING? The fact that the supervisor told me not to trust his salesman should tell you something about this company and the way it is run. If I hadnt have done my homework, I probably wouldnt have seen my personal property ever again when I refused to pay their ridiculous re-manufactured rates. I am moving on a tight budget and an extremely tight timeline. I have a company, family and realtors invested in this move and I am now losing credibility due to this unprofessional business. Again, I understand that mistakes happen. But, when an obvious mistake (this detrimental) is made and admitted to, management should be willing to compromise. Guy Cohen x116, is absolutely in the wrong position and this company should be reprimanded for their business behavior. They have put me in an extremely precarious position and have caused inordinate amounts of stress as a result.

3 of 3 people found this review helpful

I honestly think the ppl at greenvanlines write these reviews. They called me several times to buy, and once I agreed that�s when the problems started. I had to call them several times because my stuff was missing, and damaged, and Guy who is suppose to be the manager never once called me back. Im still waiting on my refund. Please don't use them. It seems kind of fishy that all the customers at green van line reviews are all 5 stars hmmmm. Let me tell you about my move: Where do I start, first they call me 2 hours before to tell me they will be delivering my things. They show up, and guess what I`m missing some items. I call to let them know, it takes 2 days for them to locate my things, once they find them they tell me the will be dev on a certain date, yet they never come. I called them so many times, and each time I was told a different date. I finally got my missing items. I regret spending over 1000.00 to move, I should have just done it myself. Btw don't trust Hayley,or Guy at greenvanlines, and I'm still waiting on my refund.

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1 of 1 people found this review helpful

Look if you ask me to judge Greenvanlines according to the service then I am giving Greenvanlines Movers 10 out of 10 for sure! My neighbor recommended them for my recent move after she and her family moved with them. They gave me a quote that was really in the cheaper side. I took quotes from nearly ten movers from Dallas, Texas but what they offered was the best deal so far based on my move. After everything got completed, I tipped the guys and they were very happy to get their well deserved tip. They used plenty of blankets to keep my items safe (they were included in the cost) and the items arrived just as I did! Timely move what I asked for and they did exactly that.

THANKS TO GREENVANLINES FOR ALL YOUR HARD WORK AND TIMELY MOVE!!!

2 of 2 people found this review helpful

Incompetent, distrustful, rude, dirty, liars & thieves.


Other then that I have no complaints!

Don�t use Green Van Lines


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0 of 0 people found this review helpful

Recently I moved from Dallas to Wisconsin, I got a quotation from R and L Services, I think he is only Money Robbing Agent, he gave me one Quote. Green Van lines people came to my home to pick the stuff, I was having only few hours for the flight and need to vacate the apartment, and they know all these reasons.
They double the quote; I was forced to do it, because of my flight time and need to vacate the apartment. At the time of Delivery, the delivery guy was very rude, he brought the big truck in the Apartment parking lot, he saying 225 feet from his truck to my Apartment, he said only 75 feet is included in the Quote and he charged me extra $150.00, he said if iam not paying the extra amount he is going to leave the stuff in the parking lot only. He did not even give me dollar discount. And they only want cash or cashier check.
Never in my life recommend GREEN VAN LINE and R AND L SERVICES, are they professional highway robbers.


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1 of 1 people found this review helpful

1)Estimate is by phone/online- This was my mistake and I got sweet talked into it. Misty Way claimed she had so much experience that she almost always got her estimates right. Truth is I gave her most of my listings and even sent pictures to her of our place. I went into more detail but she gave an attitude as if it was no big deal and just give me the big stuff. She told me she overestimated my box count. On pickup day, the movers were very picky about the inventory list. "This carry-on luggage? it's not on the inventory, I'll have to charge you extra." I was charged $1100 more than estimated, I compromised with him since I helped the movers pack down to $800. It took them 12 hours to finish packing and loading my 2 bedroom 960 square foot condo. Mind you I did have 3 flights of stairs though.

2)Movers: Showed up at my place on time then took over a one hour lunch break after working an hour. Came in and were surprised it was full packing despite everywhere on my estimate listed as full pack. THERE was no organization in their packing. Stuff from my bedroom was mixed with my living room, etc. None of the boxes were labeled appropriately, or specifically. The only labeling was 'medium box', 'small box', or 'containers'. So anything could be in them and missing items would not have been accounted for easily given the poor labeling mechanism. The company expected us to keep an eye on everything that was done, when it was impossible since the movers were moving from bedroom to living room findings things to pack in the boxes just to fill them. Unpacking was a chore. Didn't know where anything was. A lot of my furniture was damaged, and I have a missing X-box 360 and missing box, labeled as 'lamp.' Odd thing is, everything that was around my XBOX360 (DVD player,router, etc., were in one box and are accounted for. Lost? Stolen? I guess I could have been more proactive, telling them to label the boxes appropriately. Shame on me for trusting them to do a good job.

3) Delivery crew: I was specifically told by Misty Way that anybody handling my property would be employees of Green Van lines. The crew comes to my place, and I ask them who I write the money order to. The guy says "Trans Atlantic." I say what? He says, "I work for trans atlantic and my partner works for its sister company. Guy just told me to wear this shirt (Green Van Lines)." They also caused damage to my doorway. I didn't receive 3 boxes according to my inventory, but there were 2 unmarked boxes in the truck that I knew were mine, since they were originally packed by me. A missing box out there labeled "lamp" even though I do not have a lamp missing.

4) Lack of communication/organization from top to bottom:
*In the preceding weeks/days before my move, I never received a packet of info or anything in what and how to prepare for the move. I always had to contact them. I attributed this to them being a small company. But this is really poor customer service. I guess they assume you know everything when they come to move your stuff
*I was told before my pickup date that the driver will be able to tell me when my furniture will be delivered. He tells me Tuesday. I didn't get my stuff until Friday.
*Overcharged- I asked the mover, about the frequency of having the estimate wrong and having extra charges at time of move. He tells more times than not, the customer always pays extra. Rarely, is the estimate ever correct. Definitely opposite of what Misty told me
*Only Green Van Lines employess will handle my property
*Maybe they only sent 3 people out because they thought it was just a loading job. Could've used 4 to be more efficient, less tired, thus a better job.
*Nobody seems to want to take responsibility for my lost items, especially my xbox360. I'll just have to eat the costs or maybe buy it on ebay.

If I had to do it over, I would think twice about Green Van Lines. I wouldn't go with a company that doesn't send an agent to look at your inventory. They actually put this on their website as a moving tip. Contact me for questions


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0 of 0 people found this review helpful

Just a warning for all of you trying to be green out there - this is not the company to use. I actually never paid Green Van Lines for my move, but instead paid a company who is not BBB acredited, has a lower rating and does not promote anything green about the way that they move you. If you want to have a green company move you - I would highly suggest not opting for this one. To add to the whole experience, they picked my stuff up in New Orleans 5 days later than they said they would and they have not scheduled a delivery date for Dallas yet. They say it should be here within 6 business days which if it is on the 6th business day will equate to 20 days from pick-up. Considering it's an 8 hour drive from New Orleans to Dallas, I wonder where my belongings are. Hmmm... maybe they are being very green and transporting it via covered wagon??

this has been posted on many web sites !

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1 of 1 people found this review helpful

Please be very cautious if you are considering them. Don't hesitate to contact me for more specifics.

They'll call you repeatedly for your business (she even called me at work!), but after they get your money, you have to call them repeatedly.



1)Estimate is by phone/online- This was my mistake and I got sweet talked into it. Misty Way claimed she had so much experience that she almost always got her estimates right. Truth is I gave her most of my listings and even sent pictures to her of our place. I went into more detail but she gave an attitude as if it was no big deal and just give me the big stuff. She told me she overestimated my box count. On pickup day, the movers were very picky about the inventory list. This carry-on luggage? it's not on the inventory, I'll have to charge you extra. I was charged $1100 more than estimated, I compromised with him since I helped the movers pack down to $800. It took them 12 hours to finish packing and loading my 2 bedroom 960 square foot condo. Mind you I did have 3 flights of stairs though.



2)Movers: Showed up at my place on time then took over a one hour lunch break after working an hour. Came in and were surprised it was full packing despite everywhere on my estimate listed as full pack. THERE was no organization in their packing. Stuff from my bedroom was mixed with my living room, etc. None of the boxes were labeled appropriately, or specifically. The only labeling was 'medium box', 'small box', or 'containers'. So anything could be in them and missing items would not have been accounted for easily given the poor labeling mechanism. The company expected us to keep an eye on everything that was done, when it was impossible since the movers were moving from bedroom to living room findings things to pack in the boxes just to fill them. Unpacking was a chore. Didn't know where anything was. A dlot of my furniture was damaged, and I have a missing X-box 360 and missing box, labeled as 'lamp' Odd thing is, everything that was around my XBOX360 (DVD player,router, etc., were in one box and are accounted for. Lost? Stolen? I guess I could have been more proactive, telling them to label the boxes appropriately. Shame on me for trusting them to do a good job.



3) Delivery crew: I was specifically told by Misty Way that anybody handling my property would be employees of Green Van lines. The crew comes to my place, and I ask them who I write the money order to. The guy says Trans Atlantic. I say what? He says, I work for trans atlantic and my partner works for its sister company. Guy just told me to wear this shirt (Green Van Lines). They also caused damage to my doorway. I didn't receive 3 boxes according to my inventory, but there were 2 unmarked boxes in the truck that I knew were mine, since they were originally packed by me. A missing box out there labeled lamp even though I do not have a lamp missing.



4) Lack of communication/organization from top to bottom:

*In the preceding weeks/days before my move, I never received a packet of info or anything in what and how to prepare for the move. I always had to contact them. I attributed this to them being a small company. But this is really poor customer service. I guess they assume you know everything when they come to move your stuff

*I was told before my pickup date that the driver will be able to tell me when my furniture will be delivered. He tells me Tuesday. I didn't get my stuff until Friday.

*Overcharged- I asked the mover, about the frequency of having the estimate wrong and having extra charges at time of move. He tells more times than not, the customer always pays extra. Rarely, is the estimate ever correct. Definitely opposite of what Misty told me

*Only Green Van Lines employess will handle my property

*Maybe they only sent 3 people out because they thought it was just a loading job. Could've used 4 to be more efficient, less tired, thus a better job.

*Nobody seems to want to take responsibility for my lost items, especially my xbox360. I'll just have to eat the costs or maybe buy it on ebay.



5) Business practice: Green? Nothing I saw about this company was green. None of the boxes or tape were recycled. Nor did they seem to do anything special to be eco friendly. The only green about them were their shirts. Also, looking at their website there is a reference page http://www.greenvanlines.com/read_more.php There is a remark by a Guy Cohen. He actually manages the company.





If I had to do it over, I would NOT choose Green Van Lines. No professionalism was shown. NEVER go with a company that doesn't send an agent to look at your inventory. They actually put this on their website as a moving tip. There is a reason why they are a 'small company.' I don't look forward of going through the process of finding another moving company in the next year. Very disappointed and hope you don't fall in their trap. Feel free to contact me, don't make the same mistake.

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